CIVIQ’s solution was recognized for providing better connected communities and more engaging spaces.
We are excited to announce that the CIVIQ Mobility Experience (CME) has won the 2019 ICX Association Elevate Award for Best Kiosk ICX. The ICX Association Excellence Awards honors the best self-service, digital signage and mobile technology deployments across all vertical markets.
The CIVIQ Mobility Experience is providing valuable services such as free Wi-Fi, improved safety, real-time transit information, information about local points of interest and multi-modal wayfinding options and more.
Using extensive user research, and design methodologies such as Design Thinking, CIVIQ worked with Reality Interactive - an experiential design firm - to align competing stakeholders and construct an experience that would solve the main challenge: Why would I use this smart kiosk when I have a smart phone in my pocket?”
Interested in ensuring that the CIVIQ Experience is a helpful and lasting part of the urban landscape, four principles guided the end design.
- Serving always as a gateway to the community--honest, contextual and timely
- "Right here, Right now" Providing information that is immediately useful
- Clarity of intent and purpose for all functions
- Simple to use, for every user
As a result, the solution was designed to encourage quick interactions with the kiosk (two to three clicks), and the ability to hand off to the users smartphone. The system also implemented an always-on interface, so users are immediately aware of the value the kiosk provides. Finally, walking circles help deliver value a smartphone can’t. A user is empowered to explore local points of interest, rather than know what they are looking for, as is necessary with a smartphone.
“We are honored that the solution was recognised at this year’s ICX Elevate Awards,” said Brian Gosselin, President, CIVIQ Smartscapes. “We’re proud of the impact the CIVIQ Experience is having on communities and look forward to bringing our solution to more public venues and spaces”.